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FAQ

Order Fulfillment

What happens if I receive the wrong product?

I ordered multiple items, but only received part of my order?

Can I get a new item if my item arrives damaged?

How long will it take to receive my order?

What if my item was “Returned to Sender?”

Tracking

Will I receive a tracking number?

What shipping methods do you use?

Why is my tracking # not updating?

Purchasing

Payment Information

Is it safe to enter my credit card information on your website?

What payment methods do you accept?

How do I enter a discount code?

When is my card charged?

Can I send a check or money order to purchase something?

Product

How can I remove an item from my cart?

Why does my item look different from the advertisement?